S18-00126. 1. 2018 09:0026. 1. 2018 10:15Daniela ClarkePrinciples of Business CommunicationILC Czechoslovakia, s.r.o., Brno, Řipská 15a
Effective and efficient communication is the cornerstone of successful business. This seminar aims to show how we can help learners on business English courses improve their communication skills with a particular focus on the use of appropriate language and soft skills needed for successful business communication.
In the first session we will outline the soft skills typically needed for efficient business communication and look at ways we can integrate these in business English lessons. We will then look at the steps in the process of developing the learners' communication skills, such as raising awareness of different levels of formality, guiding their language choices and providing opportunities for practice.
In the second session we will look at a variety of aspects of spoken and written business communication used in emails, meetings, telephoning and networking. The aspects include e.g. being polite and diplomatic, being brief and businesslike, keeping discussions on track or dealing with difficult issues. The session will end with a brief overview of some of the current business English materials and their key components, and how these can be used on business English courses.
Daniela Clarke is a teacher, teacher trainer and materials writer. She has been involved in ELT since 1997, mainly in the UK as an EFL teacher, teacher trainer and subject learning coach. Her teaching experience ranges from young learners to adults of all language levels and competences, and her teacher training experience covers training on the Trinity Cert TESOL, Exam Assessors Courses and coaching teachers. Daniela currently lives and works in the Czech Republic and presents regularly at ELT conferences in Central and Eastern Europe.
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